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General terms and conditions

1.1 In these standard terms and conditions, the 'seller' means 'IN2-CONCRETE BVBA, established in the Lange Ambachtstraat 10, 9860 Oosterzele (Belgium), with company number 0598.892.252'. In these standard conditions, 'buyer' means every professional buyer of products (for the definition of this, see further in these conditions) of the seller in accordance with these general conditions.

1.2 The present general terms and conditions apply to all professional sales and deliveries of goods and services (hereinafter the 'products') by the seller to the buyer under any agreement between the aforementioned parties (hereinafter the 'agreement'). The Agreement is concluded by the submission of an order or registration confirmation by the Seller to the Buyer, after the latter has placed an order for products with the Seller, regardless of the manner in which (verbally, electronically, etc.) or the place where (on the Seller's premises, at trade fairs, via the Internet, etc.) this is done. The order confirmation shall, if possible (at trade fairs, sales on the Seller's premises, etc.), be handed over to the Buyer immediately on paper and shall, in any case, also be sent by e-mail, together with the present General Terms and Conditions, to the e-mail address given to the Seller by the Buyer.

1.3 Unless expressly approved in writing by the seller, the buyer can under no circumstances invoke any general terms and conditions stated on documents sent by him, even if these are sent as part of an order and the seller does not expressly protest against these terms and conditions after the order confirmation. No change, modification or rejection of one or more of these terms and conditions shall be valid unless expressly agreed otherwise in writing between the parties.

1.4 In the event of contradictions between the order confirmation and these general terms and conditions, the general terms and conditions shall prevail, unless the order confirmation explicitly deviates from (i.e. differs from any article in) the general terms and conditions.

1.5 The contract shall be concluded as soon as the order confirmation, to which these General Terms and Conditions are attached, has been In2-Concrete to the buyer.

Payment terms
2.1 Payments must be made within the period indicated on the order confirmation. Goods will only be shipped after full payment. If the seller decides to dispatch the goods before any request for payment is made, these must be paid for within thirty (30) days of the invoice date.

The products are invoiced immediately after the date on which they leave the Seller's premises. However, the Vendor reserves the right to charge an advance, in which case the products shall only be delivered after payment thereof.

2.2 The seller reserves the right not to deliver the products as long as any amounts due under any agreement with the buyer have not been paid (in full), including all interest and liquidated damages that are still due, as stipulated in articles 2.3 or 2.4 of these general terms and conditions.

2.3 If any invoice is not paid or not paid in full, interest of 12 % per year shall apply automatically and without notice of default on such amounts from the date on which the amounts are due until the time of full payment.

2.4 In the event of non-payment or incomplete payment of the amount(s) due, the seller shall also be entitled, automatically and without notice of default, to a flat-rate compensation of 10% of the invoice amount in addition to the amounts still due at that time and without current interest, but at least €250 per invoice, without prejudice to the seller's right to claim additional compensation if the latter proves that the damage suffered is greater than both aforementioned amounts.

2.5 All invoices are payable at the registered office of the seller.

2.6 The buyer shall under no circumstances be entitled to set off any amounts (allegedly) owed to him by the seller against any amounts (allegedly) owed to the seller.

Delivery of the products
3.1 The delivery times and dates specified by the Seller for products, as indicated below, are approximate only. Delivery after the estimated delivery date shall not give rise to cancellation of the Agreement.

3.2 After or together with the order confirmation, the buyer will receive a quotation from the seller with a delivery date for the products, in accordance with article 1.2 of the General Terms and Conditions, but only as an indication.

3.3 The buyer is expected to inspect the products immediately upon delivery and to notify the seller in writing of any visible defects within 7 days of delivery. In such a case, the buyer shall also provide the seller with the necessary evidence, whereupon the seller shall examine said evidence in accordance with its internal procedures and immediately inform the buyer of any further procedures. If the seller acknowledges the defect, it may either deliver a replacement product or issue a credit note. Visible defects not reported to the seller within the aforementioned period shall be deemed accepted by the buyer.

3.4 If any amount owed by the buyer for the order concerned or other order confirmations is not paid in full, the seller has the right to suspend the delivery of the products until all amounts have been paid in full. The seller is also entitled to suspend the delivery of the products if for any reason he doubts the buyer's creditworthiness and/or if the buyer is not reasonably (sufficiently) creditworthy, taking into account the order placed by him as stated on the order confirmation.

Cancellation of the order
4.1 Notwithstanding the application of these general terms and conditions, and in particular of article 4.2 below, the buyer has the right to cancel his order before delivery of the products. Such cancellation must be made in writing, the date of receipt of the cancellation by the seller being decisive for the compensation set out below.

4.2 If the purchaser cancels (part of) his order within 14 calendar days after the date on which the order confirmation was sent by e-mail, he must pay 30% of the price (including VAT). If the buyer cancels (part of) his order as of 14 calendar days after the date on which the order confirmation was sent by e-mail, he must pay 50% of the price (including VAT). Cancellation is no longer possible once the products have been dispatched.

5.1 All risks of any kind shall be borne by the buyer from the time the products leave the vendor's premises.

5.2 If the products cannot leave the Seller's premises due to any cause attributable to the Buyer, the risks shall pass to the latter on the date on which the products were scheduled to leave the warehouses as communicated to the Buyer.

6.1 The products remain the property of the seller until their full price has been paid. If the buyer, for any reason whatsoever, owes any other interest and/or fixed damages to the seller, the products shall become the property of the buyer as soon as he has paid such interest and/or fixed damages in full.

6.2 In the event of non-payment, the buyer shall return the products to the vendor immediately and in good condition at the vendor's first request. In such a case, the seller also reserves the right to take immediate possession of the products which, as stated in article 6.1 above, have remained its property and to resell them. To this end, the Buyer grants the Seller's employees, representatives and delegates the irrevocable right to enter its premises. This right shall remain valid until the termination of the agreement for any reason whatsoever and shall not affect the rights acquired by the Seller under these General Terms and Conditions or in any other way.

7.1 The seller shall not be liable for any defects in the products caused by normal wear and tear, abnormal or unsuitable storage or usage conditions or any act, omission or fault of the buyer or any third party.

7.2 The total liability of the seller to the buyer shall in any case be limited to the price (excluding VAT) invoiced to the buyer for the products that caused the damage. This limitation of liability shall apply regardless of the act or omission of the Seller or any of its representatives, regardless of the applicable liability regime including but not limited to contractual liability, extra-contractual liability, strict liability, product liability, liability for hidden defects, even in the case of gross negligence on the part of the Seller and, moreover, in the case of serious and wilful misconduct by the Seller's representatives.

7.3 The seller shall not be liable for differences in the colour, the shape or the weight of the products in comparison with the description given by the seller, as stated in brochures, on the Internet, at fairs, etc. The seller shall also not be liable for defects in the structure or materials of the products.

7.4 The use of the products is subject to all intellectual property rights. All intellectual property rights to the products delivered by the Seller remain the property of the latter in the fullest sense, unless otherwise stated in the quotation, on the invoice and/or in the order confirmation. Since the transfer of the creation neither implies that the intellectual property rights on the aforementioned creation are also transferred, nor can it be considered as such, any reproduction, publication, exhibition or any other form of use is only possible after prior written approval by the vendor, on condition that the name of the vendor is mentioned and/or on condition that specific conditions of use are observed (e.g. mentioning the name of the designer, etc.).

Force majeure
The seller cannot be held liable towards the buyer for any loss or damage suffered by the buyer which is directly or indirectly caused by the fact that the performance of the agreement is obstructed, made difficult, delayed, denied or made economically insufficient by circumstances or causes beyond the reasonable control of the seller, including but not limited to strikes, lockouts, labour disputes, machinery breakdowns, floods, storms, difficulties or higher costs in obtaining manpower, materials or transport, strikes or delays at the Seller's supplier or refusal to deliver by said supplier.

9.1 The seller shall have the right to terminate the agreement immediately and automatically by registered letter if the buyer fails to fulfil one or more essential obligations in the agreement or these general terms and conditions, or if any amounts owed by the buyer relating to this or previous orders placed with the seller are not paid in full, without prejudice to any other rights of the seller, including its right to compensation.

9.2 The seller shall be entitled to terminate the agreement immediately or to demand full advance payment or other guarantees from the buyer before delivery if the buyer is the subject of a bankruptcy or suspension of payments, goes into liquidation or makes other judicial or extrajudicial arrangements with creditors.

10.1 All registrations for training courses organised by the seller shall also be subject to the above General Terms and Conditions, unless otherwise stated below.

10.2 Cancellation more than 14 calendar days prior to the day of training shall be free of charge. If cancellation takes place between 14 and 8 calendar days before the start of training, 50% of the registration fee will be due. If cancelled 7 or fewer calendar days before the start of training, 100% of the registration fee is due.

10.3 If the training cannot take place due to unforeseen circumstances, we will inform the buyer about a new date as soon as possible. In this case, the seller will not automatically refund the registration fees already paid by the buyer.

10.4 For specific training courses or training courses of more than 8 hours, special cancellation conditions may apply. These will, if applicable, be communicated upon registration.


Final provisions
11.1 The failure or omission of the parties to enforce or comply with any term or condition of the contract shall not be deemed a repudiation of such term or condition.

11.2 The Agreement shall be exclusively governed and interpreted in accordance with Belgian law. Only the courts of the department in which the seller is established are competent to decide on any dispute relating to the agreement.

11.3 If any provision in the agreement or any part thereof is declared invalid, this will not affect the remaining provisions in the agreement or the remaining part of the aforementioned provision. In such a case, both parties shall replace the (part of the) provision(s) declared invalid by (a) new provision(s) that comes as close as possible to the original intention of the parties and the agreement.

11.4 The information and personal data provided by the Buyer to the Seller, including the Buyer's email address, will be entered into a database that will be used by the Seller or third parties engaged by the Seller for administrative purposes and to keep the Buyer informed of current and future services, products, promotions, etc. of the Seller. The purchaser's personal details (including those of his contacts) are processed by IN2-CONCRETE BVBA, located at Lange Ambachtstraat 10, 9860 Oosterzele (Belgium) as the responsible party. The buyer, as a natural person, has the right to refuse, free of charge, that his personal data are used for direct marketing. He can inform the seller of this by ordinary letter or by e-mail. The Buyer, as a natural person, also has the right to consult and correct his data. If he wishes to exercise these rights, he must send a request to the Vendor.

11.5 The execution and/or acceptance of a note or other negotiable documents may not be regarded as a novation of any kind or as a deviation from these General Terms and Conditions.

11.6 The legal place of delivery is always Belgium.

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IN2-CONCRETE BVBA is een bedrijf geregistreerd in België, Kamer van Koophandel onder het nummer 0598.892.252, met geregistreerde kantoren in 9860 Oosterzele, Gijzenzelestraat 10. De bescherming van je informatie is gebaseerd op vertrouwen. Privacy is erg belangrijk voor ons. We zouden het ook niet graag hebben als persoonlijke data gedeeld zou worden zonder onze toestemming. Daarom willen we je in deze sectie gedetailleerd informateren over onze privacy policy. Welke informatie verzamelen we? We verzamelen informatie wanneer registreert, een bestelling plaatst, inschrijft voor een wedstrijd of antwoordt op een enquête, invulformulier of een andere functie die contactgegevens verzamelt in onze website. We verzamelen ook informatie over de ontvangers van geschenken, zodat we de aankoop van geschenken kunnen voltooien. De informatie die we verzamelen over de ontvangers van geschenken wordt niet gebruikt voor marketingdoeleinden. Hoe gebruiken we jouw informatie? Het is mogelijk dat we de informatie die we verzamelen op de volgende manieren gebruiken: Om je website-ervaring te personaliseren en om ons toe te laten het type content en producten te tonen waar je het meest interesse in toont; Om ons toe te laten je een betere dienstverlening te bezorgen bij het antwoorden van je klantenservice vragen; Om je transacties snel te laten verlopen Om een wedstrijd, actie, enquête of andere functionaliteit van onze website toe te passen Als je ons je e-mailadres bezorgd hebt en ingeschreven bent op onze elektronische nieuwsbrief, kunnen we je regelmatig e-mails sturen. Als je geen promotionele e-mails meer wil ontvangen, verwijzen we je graag naar de sectie hieronder: “Hoe kan je uitschrijven of de informatie die je ons bezorgd hebt verwijderen of wijzigen”. De analytische gegevens (bijvoorbeeld van Google Analytics) van IN2-CONCRETE, bevat ook locatiegegevens. Op basis van deze data kunnen we bij benadering een verwachte locatie aanduiden op een kart. Die locaties (gebaseerd op een IP-adres) zijn niet nauwkeurig en veruit onvoldoende om een exacte locatie aan te duiden. We gebruiken deze gegevens niet om je te identificeren, maar enkel om te garanderen dat onze website en diensten goed functioneren. Hoe beschermen we bezoekersinformatie? We implementeren verschillende veiligheidsmaatregelen om de veiligheid van je persoonlijke informatie te behouden. Je persoonlijke informatie is beschermd achter verschillende veiligheidsnetwerken en is enkel beschikbaar voor een gelimiteerd aantal personen die speciale toegangsrechten hebben tot deze systemen en door de wet en contractueel verplicht zijn om deze informatie vertrouwelijk te houden. Wanneer je orders plaatst of je persoonlijke gegevens consulteert, gebruiken we een beveiligde server. Alle gevoelige / kredietinformatie die je ons verstrekt, wordt overgebracht met Secure Socket Layer (SSL) technologie en daarna versleuteld in onze databases, zodat ze enkel geconsulteerd kunnen worden zoals hierboven beschreven. Gebruiken we “cookies”? Ja. Cookies zijn kleine bestanden die een website of zijn service provider op de harde schijf van je computer plaatst via je webbrowser (indien je dat toelaat), die ervoor zorgen dat systemen van de website of service provider je webbrowser herkennen en bepaalde informatie verzamelen en onthouden. We gebruiken bijvoorbeeld cookies om te verwerken en onthouden welke producten in je winkelwagen zitten. Ze worden ook gebruikt om ons te helpen je voorkeuren te begrijpen gebaseerd op je vorige activiteit op onze website, zodat we je betere diensten kunnen aanbieden. We gebruiken ook cookies om globale data te verzamelen over de trafiek van onze website zodat we in de toekomst de site-ervaring en onze diensten kunnen verbeteren. Het is mogelijk dat we externe partners contracteren om te helpen onze websitebezoekers beter te begrijpen. Deze externe partners hebben geen toestemming om de informatie te gebruiken, behalve om onze diensten te verbeteren. Je kan je computer instellen zodat je telkens een waarschuwing krijgt wanneer er een cookie verzonden wordt, of je kan ervoor kiezen om alle cookies uit te schakelen. Dat doe je door je browser (zoals Internet Explorer, Safari, Google Chrome of Mozilla Firefox). Elke browser is anders, dus kijk zeker in het helpmenu van je browser om te leren hoe je je cookie-instellingen kunt aanpassen. Als je je cookies afzet, zal je geen toegang hebben tot de vele functies die je website-ervaring beter maken, en is het mogelijk dat sommige van onze diensten niet goed werken. Je kan wel steeds telefonisch bestellingen plaatsen door ons te contacteren. Geven we de informatie die we verzamelen vrij aan derden? We verkopen, uitwisselen of dragen geen persoonlijke informatie over aan derde partijen, tenzij we je daarvan op voorhand op de hoogte brengen zoals hieronder beschreven. De term “derden” bevat niet IN2-CONCRETE of ondergeschikte bedrijven. Het omvat ook niet de partners op het vlak van websitehosting of andere partijen die ons helpen om de website te beheren, onze business te runnen, of onze diensten aan te bieden, zolang ze ermee akkoord gaan die informatie vertrouwelijk te houden. We kunnen ook informatie vrijgeven als we geloven dat wettelijk nodig is, om ons websitebeleid op te leggen of om onze rechten, eigendom of veiligheid te beschermen. We geven enkel de nodige informatie vrij aan onze partners die verantwoordelijk zijn om aankopen te leveren. Evenwel, niet-persoonlijke bezoekersinformatie kunnen we doorgeven aan andere partijen voor marketing- reclame- of andere doeleinden. IN2-CONCRETE heft alle mogelijke wettelijke en technische maatregelen genomen om niet-toegelaten toegang en gebruik van persoonlijke gegevens te voorkomen. IN2-CONCRETE kan nooit verantwoordelijk gesteld worden voor identiteitsdiefstal of misdaden op het vlak van informatietechnologie. In het geval van een inbraak op het informatietechnologiesysteem van IN2-CONCRETE, zal IN2-CONCRETE alle mogelijke en redelijk maatregelen nemen om de schade of diefstal te beperken. Hoe kan je uitschrijven of de informatie die je ons bezorgd hebt verwijderen of wijzigen? Je e-mailinschrijvingen kan je wijzigen onder de voorkeuren bij “Mijn account”. Gelieve op te merken dat het vanwege ingeplande e-mails, mogelijk is dat je nog e-mails ontvangt die reeds in productie zijn. Om al je online accountinformatie te verwijderen van uit onze database, meld aan onder “Min Account” op onze website en verwijder je leveringsadres, facturatieadres en betalingsinformatie. Gelieve op te merken dat het mogelijk is dat we informatie over individuele verkooptransacties bewaren om die transactie te voltooien en om de gegevens bij te houden. Links naar derde partijen Om je toegevoegde waarde te bieden, is het mogelijk dat we links naar derde partijen toevoegen aan onze website. Die websites hebben een eigen en onafhankelijk privacybeleid. Daarom hebben we geen verantwoordelijkheid of aansprakelijkheid over de inhoud en activiteiten die gelinkt zijn aan die websites. Toch proberen we de integriteit van onze website te bewaren en verzoeken we je om feedback te geven over deze links (ook als een bepaalde link niet zou werken). Wijzigingen aan ons beleid Als we beslissen om ons privacybeleid te wijzigen, zullen we de wijzigingen publiceren op deze pagina. Wijzigingen aan het privacybeleid zullen enkel toegepast worden op informatie die verzameld werd vanaf de datum van de wijziging. Dit beleid werd het laatst gewijzigd op 1 maart, 2015. Vragen en feedback We nodigen je uit om vragen en opmerkingen over ons privacybeleid te uiten via Enkel Online Beleid Dit beleid is enkel van toepassing op informatie verzameld via onze website en is niet van toepassing op informatie die we offline verzamelen. Algemene voorwaarden Gelieve onze pagina “Algemene voorwaarden” te raadplegen over het gebruik, disclaimers, beperkingen en gevaren van onze website. Uw instemming Door onze website te gebruiken, stem je in met ons privacybeleid.
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